FAQ

HOW MUCH DOES SHIPPING COST?
  • WITHIN USA & CANADA
  • Shipping within the United State and Canada is free. Our normal shipper is FedEx ground. All shipments are fully insured, with a tracking number and signature confirmation required. We use excellent packing materials, which we like to think are "gorilla-proof." Our goal is to make sure that anything purchased from us arrives in excellent condition.
  • OUTSIDE USA & CANADA
  • Shipping outside the United States and Canada requires you pay for shipping. Once you have made your purchase, you will receive a PayPal invoice covering the cost of shipping to your country (but not the packaging, which is free). Once the invoice is paid, we will ship your purchase within three business days. We ship by FedEx International. All items are insured for their full value and require a signature.
WHAT IS YOUR RETURN POLICY?

We get very few returns (we seem to average about one every two or three years), because the vast majority of our customers are happy with our materials. However, if, for any reason whatsoever, you wish to return something that you bought from us, there is never a problem. We will accept a return within 30 days of receipt. If you do send a piece back to us, it simply has to come back in the same condition it was in when we sent it to you. You will receive a full refund from us of the price which you paid for the item .

HOW CAN I BE SURE THAT ITEMS LISTED ON THIS SITE IS AUTHENTIC?

There is a lifetime of collecting experience on the part of Walter Reuben, our president, and Woolsey Ackerman, our Hollywood archivist. We unconditionally guarantee that everything we offer is authentic and that the dates of printing given for all pieces are accurate. We are happy to supply CERTIFICATE OF AUTHENTICTY (COA) letters on request.

WHAT IF I NEED TIME TO PAY FOR A PIECE?

It happens that a client needs to make a series of payments for a piece. That is never a problem. We are happy to work with you and arrange terms that meet your needs.

HOW SECURE ARE TRANSACTIONS ON YOUR WEBSITE?

Very secure. Our site is hosted with Business Catalyst software from Adobe. We have a very high level of confidence that any financial information given by customers with their credit cards, is fully protected and safe.

WHAT IF I NEED ADVICE ABOUT A POSSIBLE PURCHASE FROM YOUR SITE?

Customers often do need advice. We are happy to be of assistance, whether by email, text, or even the Nineteenth Century invention, which is still called the telephone. We also work with collectors, libraries and museums to help curate acquisitions and collections, see our page Curatorship for more information.

PRIVACY STATEMENT

At Walter Reuben, Inc. ("WalterFilm"), we are sensitive to privacy issues on the Internet. We believe that it is important you know how we treat the information about you that we collect on our Web site located at walterfilm.com (the "Site"). We have created this Privacy Statement to inform you of how information collected on and in connection with the Site is collected, used and disclosed.

Information We Collect

Aggregate Information

In general, you may visit the Site without telling us who you are or revealing any personally identifiable information about you. Our servers collect the domain names, IP addresses, operating system in use (e.g., Macintosh, Windows), browser (e.g., Netscape, Internet Explorer) and similar information regarding your computer when you visit the Site. This information is aggregated to measure the number of visits, average time spent on the Site, pages viewed and similar aggregate information. We may also take information that includes personally identifiable information and remove individual identities from it. If we do so, we will treat the resulting information as aggregate information under this Privacy Statement. We may use aggregate information to measure the use of our Site, to consider and develop new products and services, and to improve the content, performance and marketing of our Site and our existing products and services.

Personal Information

E-mail addresses and other personally identifiable information such as first and last name, home or other physical address, telephone number, billing and payment information and other similar information is collected only when voluntarily provided by a visitor during registration for our newsletter at the time of a sales transaction or as otherwise requested on the Site. We refer to personally identifiable information as "personal information" in the rest of this Privacy Statement. We may link personal information about you with demographic information, such as your preferences, when such demographic information is linked to personal information. If we do so, we will treat such linked demographic information as personal information under this Privacy Statement.

Newsletter

Walterfilm has a voluntary newsletter that it sends out from time to time to users who sign up for it. Only those requesting this newsletter receive it, and any recipient may opt-out at any time by following the instructions set forth under the "Choice" heading below.

Use and Disclosure of Personal Information

Generally, Walterfilm uses personal information collected on this Site for the purpose for which the information was provided (e.g., to answer customer questions, to deliver goods or services purchased by our customers, or to deliver our newsletter), or to inform our customers about other Walterfilm products or services we believe they may find of interest. When we use personal information in our marketing efforts, we provide you with choices (see the information under "Choice," below). We may also receive information about you from other sources, and may combine this information with other personal information we maintain about you. If we do so, this Privacy Statement governs the handling of such information.

Walterfilm does not sell, transfer or otherwise disclose your personal information to any third parties, except in the limited circumstances described in this Privacy Statement. We may share personal information with third-party vendors who assist us in performing internal functions necessary to operate our business. These functions may include, for example, providing marketing assistance, processing credit card payments, mailing items and fulfilling or delivering orders. In all cases we limit the information shared with our third-party vendors to that which is necessary to carry out those functions and we require them to keep the information confidential. We are not responsible for any additional information you provide to these parties, and we encourage you to become familiar with their practices before disclosing information directly to them.

We also disclose personal information when we believe it is appropriate to comply with the law (e.g., a lawful subpoena, warrant or court order); to enforce or apply this Privacy Statement or our other policies or agreements; to initiate, render, bill and collect for amounts owed to us; to protect our or our customers' rights, property or safety; to protect our customers from fraudulent, abusive, or unlawful use of, this Site; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.

In addition, if our company should be involved in a merger, acquisition, or asset sale, we will continue to ensure the confidentiality of any personal information about our customers, and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Also, if customers or visitors wish to correct any information which we have on file about them, we will gladly do so on request.

Children

Visitors to our Site who are under the age of 18 should neither post nor provide information to or on our Site without the consent of their parents or legal guardians. Additionally, this Site is not directed to children under 13 and does not intend to collect any personal information from children under 13. If you are under the age of 13, you should not use this Site and should not provide any information on this Site. If you are the parent of a child under 18, we suggest that you supervise the online activities of your children and consider the use of parental control tools available from online services and software providers that help provide a kid-friendly Internet environment.

Cookies

Cookie technology may be used to provide you with tailored information. A "cookie" is a tiny element of data that a Web site can send to your browser, which may then be stored on your hard drive so the Web site can recognize you when you return. You may be able to set your browser to notify you when you receive a cookie. Our cookies collect your operating system and browser that you are using, and where you came from if directed here by another Web site.

Links to Other Websites

This Site may contain links to Web sites of third parties. These links are provided for your convenience only, and they do not constitute our sponsorship of or affiliation with such sites. We are not responsible for the content, privacy or security practices of those other sites.

In-coming Links from Other Websites

You may have linked from another website to the WalterFilm.com website. These links are provided by those websites for your convenience only, and they do not constitute our sponsorship of or affiliation with such sites. We are not responsible for the content, privacy or security practices of those other sites. Access from other websites linking to WalterFilm.com or any of it's gallery/museum or other sub-domain websites using malicious code, intentional or not, will be blocked at the server level.

Changes to this Privacy Statement

We may revise this Privacy Statement in our sole discretion from time to time if our privacy practices change. We will notify you of such changes by posting the new Statement on this Site and indicating at the top of this Statement the date on which it was last updated. You are responsible for checking this Statement when you visit this Site, and your continued use of this Site after any modifications to this Statement constitutes your acceptance of the revisions to this Statement. If you do not agree with any revisions to this Statement, you must cease use of this Site immediately.

Security

We employ reasonable security measures in an effort to prevent loss, misuse and alteration of information while it is under our control. The Internet is not entirely secure, however, and we cannot guarantee that all information will be protected against interception, misappropriation, misuse or alteration, or that your information may be not be disclosed or accessed by accidental circumstances or by the unauthorized acts of others. Furthermore, we have no control over the security of other sites you might visit, interact with or do business with. Orders placed on our Site are protected by an encryption technology called Secure Sockets Layer (SSL), to ensure privacy and security when submitting an order.

Comments, Questions & Choice

To opt-out of receiving communications from us, or to request access to or that we correct or delete your personal information, we provide you with the following options: (1) follow the "Unsubscribe" instructions contained in the communication from us. (2) email us with your opt-out request at walter@walterfilm.com; or

If you have questions regarding this Privacy Statement you may contact us by email or writing us here:

WALTER REUBEN, INC.
8149 Santa Monica Blvd. #492
West Hollywood, CA 90046
info@walterfilm.comP 323-422-1564

Created: March 9, 2006 / Last modified December 30, 2009

CURRENT EXHIBIT

Horror and Sci-Fi Posters and Photographs

Complimentary Client Consultation

We love to share our knowledge and experience, so, if you have a question about a particular item or would like to know more about it or the project it relates to, we would be happy to provide you with whatever we know. Just click on the "Contact Us" button and fill out the "Client Consultation Form" and we'll be in touch!

Contact Us